T6 Harvard Ltd – Terms and Conditions

Terms and Conditions Edition (4) 01/01/2024

Terms of service (also known as terms of use and terms and conditions, commonly abbreviated as T&C) are legal agreements between a service provider, T6 Harvard Ltd (Warbird Experience), and a person who wants to use that service. The person must agree to abide by the terms of service to use the offered service. By booking with us, you have agreed to the below T&C and agree to abide by our T&C.

1) Using this website:

1. These are the terms and conditions of use for the T6 Harvard Ltd website. They form a legally binding contract between you and us.
2. Your acceptance of these terms and conditions is made using this website and is valid from your first use of this website. If you do not accept these terms and conditions or have any objection to any part, you should stop using this website immediately.
3. We reserve the right to change these terms and conditions occasionally without notification.
4. Your continued use of this website will mark your acceptance of any changes to the terms and conditions.
5. From time to time, we may display additional terms and conditions on this website, for example, in connection with a specific promotion or connection with the sale of goods or services.
6. If the terms and conditions for using this website should conflict with such additional terms, then the other terms will prevail.
7. At T6 Harvard Ltd, we strongly recommend reading the T&C below before booking your flight and reading the FAQ page, which answers most of the “usual” questions. We want to ensure that all your expectations are met before you commit to purchasing a flight with us. If you have any questions, please email the team at [email protected].
8. The terms and conditions below apply to the Harvard and the Auster aircraft.

2) Opening Hours: 

a) T6 Harvard Ltd operates from various airfields in the UK. Our opening hours vary as we operate a booking system with allocated time slots agreed upon by T6 Harvard Ltd, which may be subject to last-minute changes.

3) Flight bookings made by the following means, rules apply:

a. Online booking: Online from one of our landing pages (Click). Easy and simple! All payments are administered through the banking system known as Stripe Pay and Booking Hound (Beyonk); any refunds to a customer who has paid via Stripe Pay (Booking Hound) will have 5% deducted from the total refund. (Or Booking Hound Beyonk as of 2023)

b. Direct booking: May be made to [email protected] 

Payments can be made by BAC transfer directly to T6Harvard Ltd’s business bank account. A 5% deduction shall be made on any BAC refunds.

c. Agent bookings: These may be made with Into The Blue or Virgin Experience Days. The customer books directly with them and then contacts [email protected] or [email protected] to confirm a date and time for the flight.

d. Into The Blue (ITB): T6 Harvard Ltd has no financial dealings with Into The Blue until the flight has been booked and invoiced Into The Blue one month before the flight is due to take place. Until then, all refunds and administration regarding flights booked through Into The Blue remain with the company Into the Blue. After this point, the customer is liable to follow the terms and conditions of T6 Harvard Ltd. Any refunds made by T6 Harvard Ltd shall be 35% less than the original booking fee since the booking agency charges T6 Harvard this.

e. Virgin Experience Days (VED): T6 Harvard Ltd has no financial dealings with VED until the flight has been booked and invoiced VED one month before the flight is due to take place. All refunds and administration regarding flights booked through VED remain with VED until then. After this point, the customer is liable to follow the terms and conditions of T6 Harvard Ltd. Any refunds made by T6 Harvard Ltd shall be 35% less than the original booking fee because the booking agency charges T6 Harvard this.

f. Spitfire competitions: T6 Harvard Ltd has no financial dealings with Spitfire Competitions until the flight has been booked and invoiced by Spitfire Competitions for the winner before the flight is due to take place. All refunds and administration regarding flights booked through Spitfire competitions remain with the company Spitfire competitions until that point. After this point, the customer (winner) is liable to follow the terms and conditions of T6 Harvard Ltd – No refunds will be given to the Spitfire competition winners if they can’t fly for any reasons stated below; however, we will offer a new date under the terms below.

g. Payments to T6 Harvard Ltd: Payments may be made via credit card on the day of an event via Zettle – This is a function of PayPal. Direct bookings paid by BAC Bank details are as follows – Lloyds Bank Sort 30 90 99 Ac 31654568 BIC – LOYDGB21368 IBAN – GB88 LOYD 3090 9931 6545 68

4) Experience and Introductory flights: 

a) Harvard Warbird flights will be from our registered locations. Experience flights shall be with a flying instructor and deemed a loggable flying lesson exercise 3 unless the flight is introductory.

b) The Introductory flight (see link for CAA definition) shall not be classed as a flying lesson but conducted by a suitably qualified pilot to promote aerial sport or leisure aviation flown by a suitably qualified pilot. T6 Harvard Ltd is an organisation created to promote aerial sport or leisure aviation to attract new trainees or new members.

Introductory Flights* – The Introductory flight gives you a taste of what it’s like to fly a Warbird, specifically designed to allow you to fly in a Warbird without breaking the bank. Introductory flights may be given at Harvard but always at Auster and Chipmunk.  This is not classed as a lesson but is conducted to promote aerial sport or leisure aviation. The introductory flights are limited throughout the year, and the passenger does not get control of the aircraft. Experienced pilots typically fly the flying experience introductory flights.

20 Minutes* Experience flight  – During this experience, you will feel the power of the mighty Harvard as she roars through the sky powered by her 600-horsepower radial engine. During the flight, your instructor will give you control and allow you to experience flying a warbird!

20 Minutes* Battle of Britain Experience (Virgin Extreme aeros) – This experience is for the more courageous who want to feel what it was like to twist and turn as if in a dogfight during World War 2. The Harvard was used during WW2 to train fighter pilots before going to the Spitfire, Hurricane and P-51 Mustang. Experience what it was like for those brave heroes in the same type of aircraft they would have trained in before combat. You will take control of the aircraft during this flight if you wish. You may experience +3G manoeuvres such as a roll, barrel roll, steep turns and wingover.

Fighter Mission Experience – The fighter mission is the platinum experience for WW2 aviation and history buffs. In the one-hour experience, you can control the aircraft, assist in navigation, and fly over some of the most iconic Battle of Britain airfields. During the sortie experience, combat fighter moves, including full aerobatics in the same sky as the battles, were fought during WW2. Fighter missions depend entirely on the weather, the route flown, and air traffic clearances; however, we try to stick to the plan wherever possible.

5. BOOKINGS

a) Experience flight Location: The preferred location for the experience flights is Peterborough Conington Airfield and Old Warden and Fowlmere (as per 4a); however, other airfields may appear from time to time. Any Experience flight booked from the Old Warden will require the customer to purchase an airshow ticket from the Old Warden Shuttleworth collection website to enter the airfield. If any customer can not complete the flight on the day from Old Warden, we will transfer the flight to one of our Peterborough or Fowlmere dates where available. The customer booking a flight on the Old Warden dates must purchase tickets for the Old Warden events day from https://www.shuttleworth.org/events/ before arrival.

b) Website bookings/Timings: Customers who book on the website click and book on a time slot; however, these timings are only to be used as a guide. We do our best to keep to these timings, but timings may slip due to factors out of our control. Please be patient; we shall do our best to get you airborne as close as possible to the intended time.

c) Experience day bookings/Timings – As above in 5b.

d)  Length of flight examples:

An “Introductory” flight is taken when the aircraft has started to taxi. This includes the flight time and the final taxi until the aeroplane stops, known as “block time” or “Chock to Chock.”

A 20-minute flight is taken when the aircraft has started and moves to taxi. This includes the flight time and the final taxi until the aeroplane stops, known as “block time” or “Chock to Chock.” We usually allow a 5-minute taxi at either end of the flight, giving you a minimum of 12 minutes of air time on a 20-minute flight; however, we aim to provide you with longer. The T6 Harvard is a thirsty girl who may burn 120 litres of fuel in flight and consume a lot of gas on the ground.

30-minute flight – The same would apply to a 30-minute flight, giving the customer a minimum of 20 minutes of airborne time and allowing for 10 minutes of taxi time.

e) Experience flight costs: All flights have set prices for the 20-minute, 1-hour, and 2-hour packages displayed on the website and the online booking hound.

f) Experience flight deals: Occasionally, we do promotions for special events such as Black Friday, Father’s Day, or Christmas deals. These flights are generally at a reduced price and consist of a 20-minute block time flight where the customer receives an air experience flight from a flying instructor. There will be no aerobatics during this sortie, and the total airtime will be at least 10 minutes airborne. All flights that fall under these particular deals will be offered on precise dates at the time of booking. If the customer can not participate on that specific date, then all conditions apply for rebooking.

g) CAA DTO: Our aircraft operate experience flights under a CAA DTO (Declared Training Organisation), including a small selection of airfields, including Peterborough. We aim to run all experience flights from Peterborough Conington Airfield; however, due to circumstances out of our control (e.g., COVID restrictions), flight locations may change to one of our other DTO locations. See below for the cancellation policy.

6. CANCELLATIONS AND REFUNDS

a) Our policy is to operate our experiences wholly committed to customer satisfaction. Therefore, when one is booked, we are committed to you, our customer, and you, in turn, are committing to us to show up on the day you have booked at the allotted check-in time. Failure to do so without prior written agreement will null and void the booking, and T6 Harvard Ltd will give no refund.

c) Cancellation by us: Most of our flights go as planned; however, we are flying in the UK. Therefore, like other outdoor experiences, we are subject to the vagaries of the weather. Please also acknowledge that we are flying vintage aircraft subject to extensive safety checks and maintenance programs, sometimes picking up faults that necessitate unscheduled repairs and delays. We are also subject to changes in aviation legislation and CAA law and, in some cases, rely on a third-party ATO and DTO, over which we have no control.

7. REFUNDS

In some cases, positioning an aircraft such as a Harvard to an event location may be prohibitively expensive unless we have a minimum of 6 bookings at the intended location. T6 Harvard Ltd can cancel any location or event without the minimum confirmed bookings. Any bookings cancelled shall be moved to the next appropriate date.

1. Refunds: Your flight is valid for 12 months from the date of booking and can be transferred to a third party should you be unable to fly for any reason. If you do not fly within 12 months from booking, the flight experience booking will expire.
2. You are entitled to a monetary refund on your purchase only if you cannot fly after three re-booked dates (including the initial booking) by us due to unsuitable weather conditions or mechanical unserviceability of the aircraft. In that case, we shall refund you the initial cost. The following conditions apply to this refund.
3. Requests for refunds Must be made by phone or email and followed up in writing, accompanied by the original ticket and copy of the invoice. This ensures a documented request that both parties can refer to and avoid further claims and disputes. Once your request is received, please allow 30 working days for the refund to be processed and for payment to be received from the original ticket purchaser.
4. Refund financial penalties: Due to the high commission rates that our providers charge us, refunds for flights made through into the Blue or Virgin Experience days will be refunded less than 35% of the initial purchase cost. Any Stripe bookings eligible for a refund will be refunded less than 5%, and any BAC transfer booking will also be refunded less than 5% of the original purchase cost.
5. Peterborough: If you have booked your flight at Peterborough Conington and we cancel it for the above reasons, T6 Harvard Ltd will rebook you to fly at Peterborough Conington, Fowlmere, or Fenland Airfield, whichever airfield we have six or more customers booked at.
6. Old Warden: If you have booked your flight at Old Warden (The Shuttleworth collection) and we cancel your flight due to the above reasons, T6 Harvard Ltd will rebook you to fly at our alternative airfield at Peterborough Conington, Fowlmere, or Fenland Airfield, whichever airfield we have six or more customers booked at.
7. Fowlmere: If you booked your flight at Fowlmere and we cancel it for the above reasons, T6 Harvard Ltd will rebook you to fly at our alternative airfield at Peterborough Conington or Fenland Airfield, whichever airfield we have six or more customers booked at.
8. Flying on an alternative date: Should we need to cancel, you will be offered the opportunity to book another date during the current flying season if possible. Should there be limited availability, or there isn’t a date that fits in with your plans, your ticket can be re-validated for the following season – this applies only to re-bookings after mid-season (July onwards)
9. Force Majeure: Should other circumstances outside of our control, which could not have been prevented despite all efforts and precautions on our side, for example, Acts of God, riots, civil unrest, Covid or other infectious diseases, put a stop to an event, refunds will not be given. All booked passengers will be rescheduled to future dates when the event will be held, generally after the disruption has passed.

We do our best: Despite the best preparation and planning, we sometimes have to cancel flights at short notice, sometimes on the day itself. We always do our best to work around these delays by extending the flying program, adding more flights, or another day of flying. However, we can’t always come up with the magic solution, and you may have to return another day for your experience. T6 Harvard Ltd is not responsible for any personal or additional costs relating to a cancelled flight or event experience.

a) Age limit: For experience flights, the minimum age limit is 16, and there is no upper age limit as long as the elderly are fit and healthy and can climb in and out of the aircraft.

b) Height restrictions: The height restriction for the T6 Harvard is 6′ 5.”

c) Weight restrictions: The maximum weight we allow in the T6 Harvard is 18 stone, which is 252 pounds or 115 kg